AI agent development · For business operations

AI agents that do the repetitive work your team does on WhatsApp, email and spreadsheets.

Not a chatbot bolted onto your website. Agents connected to your real data — orders, CRM, calendar, accounting — that answer customers, chase leads, update records and hand off to a human the moment they should. Built with vibe coding, delivered in weeks, running in your accounts.

WhatsApp Business APIn8nRailwayGoogle Cloud & APIsYour CRMClaude / OpenAI
Inquiry & complaint bot · WhatsApp · illustrative conversationLIVE AT MY OWN COMPANY
Salam, the system at our Gulberg branch stopped working last night.
Thanks, Mr Ahmed — I found your account (Gulberg branch). I have logged this as complaint C-MNT-0471 and created a task for our service team. You will get an update on this number within 4 working hours.CRM lookup by phone · tracking ID issued · CRM task created · AI-assisted reply
Is this the same as the complaint I sent yesterday?
Yes — it matches C-MNT-0471 from yesterday 18:42, so I have not opened a duplicate. Your service team has the task with a 24-hour due date; I have added your message to it.Duplicate detected · existing task updated · team alerted by template
Agents I build

Six agents that pay for themselves in the first month.

Sales

Lead follow-up agent

Replies to website, WhatsApp and Instagram leads in minutes, asks qualifying questions, books the call on your calendar.

Replaces: leads waiting hours and going cold
E-commerce

Order-status and returns agent

Answers “where is my order”, starts returns and exchanges from store and courier data, escalates exceptions.

Replaces: 60–80% of support tickets
B2B services

Quoting agent

Reads an enquiry, checks your price list and past quotes, drafts a priced proposal for your approval.

Replaces: 4–8 hours of quoting a week
Operations

Daily operations reporter

Collects orders, deliveries, stock, cash and complaints each morning and posts a one-screen summary with what needs attention.

Replaces: month-end surprises
Admin & finance

Document-processing agent

Reads invoices, receipts, delivery notes and contracts, enters them into your accounting or ERP, flags anything unusual.

Replaces: manual data entry
HR & internal

Internal knowledge agent

Answers staff questions from your SOPs, policies and product docs, so managers stop repeating themselves.

Replaces: “quick question” interruptions
Built and running · Case study

The WhatsApp bot that runs inquiries and complaints at my own company.

The problem

Hundreds of customers, one phone

A service business with a field team: inquiries, complaints and “any update?” messages all landed on WhatsApp and depended on whoever saw them first.

What was built

Inquiry & complaint bot on the WhatsApp Business API

Looks the caller up in the CRM by phone, registers new customers through a native WhatsApp form, branches into complaint / new inquiry / update on an old one, issues a tracking ID, detects duplicates, states the visit charge up front and creates the CRM task for the right person. A deterministic flow — no language model improvising with customers. Built with n8n on Railway, Postgres for state, Claude Code for the build.

The guard-rails

Due dates, re-engagement, a bot-down alarm

Every task carries a 24-hour due date. Leads that go quiet get one re-engagement message inside WhatsApp’s 24-hour window, with an AI disclosure. If the bot itself fails, the owner is alerted by template within minutes. A companion voice bot that turns PBX voicemails into transcribed CRM tasks is built and in testing.

How I build them

Boring rules that make agents trustworthy.

  • Every agent has a written list of what it may do, what it must ask a human about, and what it must never do
  • It only answers from your data and your documents — no guessing from the open internet
  • Human hand-off is designed first, not added later: a person is always one message away
  • Every conversation is logged and reviewable; you can see what it said and why
  • It runs in your accounts (WhatsApp Business, your CRM, your cloud) — you own it
  • Two weeks of supervised running before it is left alone
What you get

Weeks, fixed scope, fixed price.

  • Free 30-minute call to pick the one agent with the fastest payback
  • Written scope: channels, data sources, rules, hand-off, success metric
  • Working agent in 1–3 weeks, tested with your real conversations
  • Your team trained to adjust its rules and answers without me
  • Optional retainer for monitoring and improvements
Where I work

Built remotely, deployed anywhere.

Dubai, Riyadh, Kuwait, Doha — GCC, with on-site weeks Lahore, Karachi, Islamabad — Pakistan, on-site London & Europe — remote USA & Canada — remote
Questions people ask

Before you reach out.

What is an AI agent for business, in plain terms?

Software that uses an AI model plus your data and tools to complete a task end to end — read the message, look up the order, reply, update the record — rather than just answering a question. A chatbot talks; an agent does.

How much does AI agent development cost?

A single-purpose agent (one channel, one or two data sources) is a fixed quote for one to three weeks of work; running costs are usually $30–$150 a month in model and tool fees. More complex agents with several integrations cost more. You get the price before we start.

Will it embarrass us with customers?

Not if it is built with limits. My agents answer only from your data, say “I’ll get a person” when unsure, and run supervised for two weeks before going solo. Every reply is logged so you can check.

Which tools and models do you use?

Claude or OpenAI models for understanding and drafting, n8n for the workflow, the Meta WhatsApp Business (Cloud) API for messaging, Postgres for conversation state, Railway or Google Cloud for hosting, and Google APIs or your existing CRM for data. I avoid platforms that lock you in or charge enterprise prices.

Can the agent work in Urdu or Arabic?

Yes. Current models handle English, Urdu and Arabic well, including mixed-language messages common in Pakistan and the Gulf. We test with your real customer messages.

Do you also handle the operations side — SOPs, KPIs?

Yes; that is my background. An agent is only as good as the process behind it, so most builds start by tidying the process it automates. See the fractional COO and AI consultant pages.

Contact

Which task should an agent take off your plate?

Name the task and the channel it happens on. You will get a personal reply within one business day and a free 30-minute scoping call.

Tell me about your project

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